Tips and Tricks for Difficult Conversations
Addressing performance or behavior problems can be stressful for both parties, and how managers approach these meetings can positively or negatively affect their outcomes. Learn how to have difficult conversations with your staff members, covering everything from interpersonal issues to termination discussions. Discover strategies for making these meetings more productive, how to follow up and ensure continual progress, how to encourage regular open communication with your direct reports, and why addressing issues is necessary for the success of your entire department.
Diana PriceCentral Library Manager, Alexandria Library
Diana has been working in libraries for over 15 years and is currently the Central Library Manager for Alexandria Library. In her free time, she enjoys knitting, dance, and indoor gardening.
Kevin OsborneLibrary Director, Waynesboro Public Library
Elementary Media Specialist turned Public Library manager who ended up a Director.