The First 90 Days: Real Life Tales of Transition into Library Leadership Roles

Twenty years ago, Michael D. Watkins published a best-selling book on leadership transitions, “The First 90 Days”. Later updated in 2013, its guidance has become a touchstone for many stepping into a new role as manager. Watkins advises new managers to follow 10 directives: Prepare Yourself; Accelerate Your Learning; Match Strategy To Situation; Negotiate Success; Secure Early Wins; Achieve Alignment; Build Your Team; Create Alliances; Manager Yourself; and Accelerate Everyone.

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Oct 21 2023


1:00 pm - 2:00 pm




  • Heather Dray MLIS
    Heather Dray MLIS
    Sales Director, Account Development, Coherent Digital

    Heather has been serving libraries and their stakeholders for more than 20 years through her work in consortia, academic publishing, and both public and academic libraries.
    Prior to joining Coherent Digital, she served in roles including Director of Library and Information Resources at American InterContinental University Atlanta, Director of Educational Services at LYRASIS and Associate Director of Library Relations and Faculty Outreach at SAGE Publishing. In these roles, Heather built dynamic teams of librarians who delivered educational programs designed to empower and delight library staff, faculty and students throughout the US, Canada and Australia.
    Heather’s academic accomplishments include a BA in Classics from University of Georgia, MLIS from Clark Atlanta University, and the Women in Leadership Certificate from Antioch University Santa Barbara. A perpetual student, Heather is currently enrolled in the Creative Writing Certificate Program at Emory University.
    Heather is a proud Atlantan, sometime artist and fulltime mom to her rescuers, pocket-Pitbull Izabel “Izzy” Louise and Heinz 57 Dashiell “Dash” Hammett. Heather spends her free time enjoying live theater and music, painting and writing, “sampling” wine with family and friends, obsessively streaming true crime podcasts, and binge reading American noir.

  • Helen Kula
  • Monique Flaccavento
    Monique Flaccavento
    Head, User Services, Robarts Library, University of Toronto Libraries

    Monique Flaccavento (B.A., B.Ed., M.I.St.) is the Head of the User Services Department with the University of Toronto Libraries, where she provides strategic leadership for the Research and Education, Accessibility Services, and Access and Information teams. She was previously the Director of the University of Toronto’s Ontario Institute for Studies in Education (OISE) Library. Before becoming a librarian, Monique worked as an elementary school teacher, and as a pastry chef. She is looking forward to convocating with a Masters Degree in Industrial Relations and Human Resources next month.