Re-Engaging Your Patrons and Community Post-Pandemic

Engaging patrons and creating community awareness has always been challenging for libraries. That has deepened during the pandemic and it is naïve to think that as the pandemic subsides library usage and attendance will return to normal without major efforts to encourage a return to the library. This session will explore how libraries can re-engage their communities and residents and provide interactive exercises to determine what actions will be needed to make libraries a key part of their residents lives again. The program will include an emphasis on assessing and building capacity for marketing and engagement activities.

The event is finished.


Oct 08 2021


3:00 pm - 4:00 pm




  • Janet Nelson
    Janet Nelson
    Principal/Senior Consultant, ReThinking Libraries

    Janet is currently a Principal and Senior Consultant with ReThinking Libraries, a national library consulting firm working primarily with public libraries in the areas of Strategic Planning, Facility Planning and Marketing Planning. She co-founded the organization with Rob Cullin in 2020. Janet has over 20 years of experience in the education market, 17 of those years with Demco, Inc. Her responsibilities at Demco included developing marketing strategy for library design services, creating quality content to educate librarians, and engaging with industry partners and library leaders/staff to better understand and create dialog around the needs of libraries. Her focus has always been directed toward helping librarians better serve their communities. Specific areas of expertise include strategic planning, marketing strategy, research and development and space planning.

  • Rob Cullin
    Rob Cullin
    Managing Principal, ReThinking Libraries

    Rob has been serving libraries with unique solutions for over 19 years. Initially, he co-founded Evanced Solutions, LLC (later acquired by Demco, Inc.) providing him with exposure to thousands of libraries across the USA, Canada, and Australia. In 2004, he helped launch the library consulting firm, Kimberly Bolan & Associates, and has been involved in hundreds of KBA’s strategic planning and facility planning projects. This experience led to launching the ReThinking Libraries consulting firm in 2020. With a broad set of experiences reaching beyond libraries, Rob has direct specialties in strategic planning, community engagement, complex data and demographic analysis, marketing, service and organizational design. He was also a Library Journal recognized “Mover & Shaker” in 2008.