Fostering a Sustainable Culture of Assessment with an Operationalized Assessment Framework

Establishing a culture of assessment means embedding an assessment component into every library operation. This process is crucial for providing responsive, high-quality library services. This presentation will share our journey crafting and deploying an assessment framework across library initiatives during the global pandemic. We will highlight a few examples to show how the process helped us create adapted services and make timely adjustments on to decisions throughout the pandemic period. We will address how we responded to resistance, generated buy-in, and empowered library staff to act using the framework to establish a sustainable culture of assessment.

The event is finished.


Oct 08 2021


1:30 pm - 2:30 pm




  • Abby Annala
    Abby Annala
    Assessment Librarian, Loyola University Chicago

    Abby Annala has a Master’s in Library and Information Science from Dominican University and an MBA from Loyola University Chicago. Formerly a marketing coordinator at a public library, she currently serves as the librarian for the Quinlan School of Business and the Assessment Librarian at Loyola University Chicago. She has been working at Loyola for almost 9 years. In addition to traditional subject specialist and assessment work, Abby has a background in organizational development, strategic planning, and process improvement.

  • Hong Ma
    Hong Ma
    Interim Associate Dean for User Services, Loyola University Chicago

    Hong Ma is the Head of Library Systems at Loyola University Chicago and assumed a new role as the Interim Associate Dean for User Service in January 2021 to oversee the work of the library’s Access Services, the Information Commons, and the Assessment Librarian. She played essential roles in LITA (Library Information Technology Association) and serves on the Core Board as Director-at-Large. She has been also active in Educause community. She is a regular writer and speaker on implementing technologies in user-centered library services. Her research interests focus on developing value stream driven technology framework and processes to enhance library services