Building and Leading Peer Teams Effectively – Tips, Tricks, and Techniques

To respond to an essential short-staffed situation in the middle of pandemic, setting up interim role(s) can fill the gap to ensure library operations. The requirement to lead peer teams effectively can be challenging. It is crucial to foster a culture of empowerment, collaboration, and trust. The challenges can be overcome by clearly defining roles, setting up processes, establishing collective ownership of the work. The session will share our journey through the pandemic and the post-pandemic. We will also provide guidance for how to apply the framework and techniques to your context, to achieve organizational resilience, agility, and success.

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Oct 15 2022


12:30 pm - 1:30 pm




  • Hong Ma
    Hong Ma
    Head of Library Systems, Interim Associate Dean for User Services, Loyola University Chicago

    Hong Ma is the Head of Library Systems at Loyola University Chicago, and have taken additional leadership role as the Interim Associate Dean for User Service since January 2021. She played essential roles in LITA (Library Information Technology Association) and serves on the Core Board as Director-at-Large. She services as Steering Committee member of ELUNA (Ex Libris Users of North America). She also has been active in ER&L (Electronic Resources and Libraries), CNI (Coalition for Networked Information) and Educause community. She is a regular writer and speaker on implementing technologies in user-centered library services. Her research interests focus on developing value stream driven technology framework and processes to enhance library services.

  • Paul Voelker
    Director of Information Commons, Interim Facilities Coordinator, Interim Public Services Coordinator, Loyola University Chicago

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